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Most clubs focus on getting guests through the door. The real challenge is what happens after they arrive. This toolkit helps you audit your current guest experience and implement proven systems to turn first-time visitors into committed members.
Inside you'll find:
- 26-point guest experience scorecard (arrival, seating, program, follow-up)
- 5-step greeting protocol with role assignments
- 24-hour follow-up email template (personalized, not generic)
- 7-day phone call script (warmth, not sales)
- Guest tracking spreadsheet
- Red flags analysis (identify where you're losing people)
- 4-week implementation checklist
Perfect for membership chairs, greeters, and clubs struggling with low guest return rates.
Audit your experience. Fix the gaps. Track conversion.
Most clubs focus on getting guests through the door. The real challenge is what happens after they arrive. This toolkit helps you audit your current guest experience and implement proven systems to turn first-time visitors into committed members.
Inside you'll find:
- 26-point guest experience scorecard (arrival, seating, program, follow-up)
- 5-step greeting protocol with role assignments
- 24-hour follow-up email template (personalized, not generic)
- 7-day phone call script (warmth, not sales)
- Guest tracking spreadsheet
- Red flags analysis (identify where you're losing people)
- 4-week implementation checklist
Perfect for membership chairs, greeters, and clubs struggling with low guest return rates.
Audit your experience. Fix the gaps. Track conversion.